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FAQs

Helpful answers to frequently asked questions.

If you have questions about your phone or service, you can use our support tool to find your answer. Or just give us a call — we're here to help.

FAQ Answers

Selected Subtopic: Connect!

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What are the different Text & Data plans?

Consumer Cellular offers Internet access and text/picture messaging through our Connect! service. For web-enabled phones only. (Note: not all phones are web capable).

  Messages Data (Web) Monthly Charge
Connect! Lite 100 10MB $2.50
Connect! Ready 500 50MB $5.00
Connect! Active 1,000 100MB $10.00
Connect! Complete 5,000 500MB $20.00
Connect! Max 15,000 2GB $30.00

Note: Due to the extremely large amount of data required to watch videos (on Netflix or YouTube), stream music, or download large files, we recommend doing these activities when you're connected to a Wi-Fi network.

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How do I turn on/off wireless web for a particular phone in my plan?

You can decide which phones on your plan have access to wireless web and messaging. Turning off one of the services for a selected phone, or for all phones, does not affect the price of the plan.

  1. Login to My Account
  2. Click "Change Text & Data Plan" in the box on the right.
  3. In the "Allowing Messaging and Data (Web) Usage" section, find the phone you want:
    • Check "Data (Web)" to turn wireless web ON for that phone.
    • Uncheck "Data (Web)" to turn wireless web OFF for that phone.
  4. Click "Submit."

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How do I turn on/off text messaging for a particular phone in my plan?

You can decide which phones on your plan have access to wireless web and messaging. Turning off one of the services for a selected phone, or for all phones, does not affect the price of the plan.

  1. Login to My Account
  2. Click "Change Text & Data Plan" in the box on the right.
  3. In the "Allowing Messaging and Data (Web) Usage" section, find the phone you want:
    • Check "Messaging" to turn wireless web ON for that phone.
    • Uncheck "Messaging" to turn wireless web OFF for that phone.
  4. Click "Submit."

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How do I remove the Connect! service?

To remove the Connect! service from your plan:

  1. Login to My Account
  2. Click "Change Text & Data Plan" in the box on the right.
  3. Select "I don't need services at this time."
  4. Click "Submit."

When you start or stop services, we pro-rate your monthly Connect! fee, as well as your included messages and data (web access).

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How do I view my usage online?

You can easily view your usage and manage your account online:

  1. Click the My Account in the menu at the top of any page OR on the home page, click the "Log in to My Account" button in the main area.
  2. Enter your account number.
  3. Enter your cell phone number.
  4. Enter the last four digits of your Social Security number.
  5. Click "Log in."

The Account Overview page displays your Account Usage so you can see how many minutes you’ve used, as well as text messaging and wireless web. This information is updated hourly with all the information we have available. Most usage records are received within 24 to 48 hours. However, it can take two to five days and sometimes longer for all usage records to be available.

You can set up automated Usage Alerts to track your usage. We’ll let you know whenever you approach your plan’s included minutes. Click "Manage Usage Alert Settings."

If you find you are using more minutes than you thought, you can easily change to a different plan. Click "Plans & Usage," then click "Change Plan."

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What are Usage Alerts?

Usage Alerts allow you to keep a close eye on your cell phone activity so you can avoid overage charges. With Usage Alerts we’ll let you know when you are approaching your plan’s limits for minutes, messages or web browsing. You choose when you want to be alerted (75%, 100%, 125%, 150% of your plan) and how you want to be notified (email, text message or both). We’ll take care of the rest.

Unlike most other cellular companies, we’ll let you change your rate plan retroactively up to the last day of your billing cycle. This means you can lock in the best pricing for the month, even when the month is almost over. Best of all, you can change your plan as often as you like and we won't charge you a change fee.

To get started, just log in to My Account and click “Manage Usage Alert Settings.”

More about Usage Alerts

Usage Alerts are generated at levels you choose — (75%, 100%, 125%, and 150%). Usage may not, however, be received from cellular systems immediately so, sometimes, there is a lag of a few hours to a few days. Due to this uncertainty, it is possible that when you receive an alert you may have already used more minutes, messages or web browsing that have not been processed yet.

Alert frequency

Email alerts will be sent once the processed usage hits the predetermined levels regardless of the time of day or night. Text message alerts, however, will be sent only between 9 a.m. and 9 p.m. local time. We don’t want your phone to ring in the middle of the night.

Other details

Usage Alerts do not guarantee there will be no overage charges. They are meant to alert you when your usage reaches levels where you need to consider making a change to your plan or usage habits.

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How do I use Usage Alerts to manage my usage?

You can eliminate the worry and surprise of big cell phone bills due to overages. Just set up Usage Alerts to inform you when your usage approaches your plan’s minutes. Then you can decide if you need to upgrade your plan or reduce your usage. It’s easy to set up and it’s completely free.

  1. Log in to My Account
  2. Click “Manage Usage Alerts Settings.
  3. Choose your alert type(s):
    • Email
    • Text message
  4. Choose when you want to be alerted:
    • 75% of your included minutes, text messages or wireless web usage.
    • 100%
    • 125%
    • 150%
  5. Click “Save Changes.

That’s all there is to it. The alerts are free — we won’t even charge you for the text messages. Not only that, unlike other cell phone companies, we let you change your plan retroactively to the start of your current bill period so you can get the best possible pricing.

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I have a non-Consumer Cellular phone. How do I set up Connect! service?

If you are using your own phone with your Consumer Cellular plan, you can sign up for one of our Text & Data plans for messaging and web browsing:

  1. Sign up for the Connect! service:
    1. Log in to My Account.
    2. Click "Change Text & Data Plan" in the box on the right.
    3. Select the Connect! plan that best fits your needs.
    4. Select “Messaging” and "Data (Web)" for the different phones on your plan. You can decide which phones receive each service. Turning off one of the services for a selected phone, or for all phones, does not affect the price of the plan.
    5. Click "Submit."
  2. Configure your phone to work with the Connect! service. Each phone is different, so you will need to refer to your phone's user manual to find out how to change the following settings:
Service Name MMS Web
Proxy Address proxy.mvno.ccmobileweb.com <blank>
Proxy Port 80 <blank>
Proxy Push Disabled Enabled
Authentication Type Secure Secure
Username (CSD/GPRS) <blank> <blank>
Password (CSD/GPRS) <blank> <blank>
GPRS access point att.mvno att.mvno
Homepage http://mmsc.cingular.com http://mmsc.cingular.com

As an alternative, for many phone models, we are able to remotely configure your phone to our data service. Contact a customer service agent with the IMEI number (serial number) of your non-Consumer Cellular phone to receive the settings via free text message. If your cell phone is not remotely configurable, we often have instructions specific to your model of cell phone. We can instruct you over a phone call or we can provide these instructions to you via email.

Other notes:
  1. Our Connect! service is a great deal for casual data use. However we do not offer unlimited plans for heavy data use, such as watching videos or listening to streaming audio.
  2. Please understand that, while our Customer Service representatives do everything they can to help solve customers' problems, we can’t guarantee every cell phone model can be configured with our data service.
  3. Many phones that are compatible with our service will allow you to modify the settings and begin using our picture messaging and web service. However, there are some phones that will not work. If you have difficulties we can help you select one of our affordable data capable phones that will arrive fully programmed.
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