Call Us 1-888-345-5509

FAQs

Helpful answers to frequently asked questions.

If you have questions about your phone or service, you can use our support tool to find your answer. Or just give us a call — we're here to help.

FAQ Answers

Selected Subtopic: Wireless Web

Click a link to see your answer:

Can I access the Internet from my cell phone?

Consumer Cellular offers Internet access through our Connect! service, which allows you to browse news, sports, weather, updates, and more. You can also use this service to purchase and download ringtones, wallpapers, and games. For web enabled phones only. ("Note: not all phones are web capable).

View a video on accessing the Internet on your phone.

  Messages Data (Web) Monthly Charge
Connect! Lite 100 10MB $2.50
Connect! Ready 500 50MB $5.00
Connect! Active 1,000 100MB $10.00
Connect! Complete 5,000 500MB $20.00
Connect! Max 15,000 2GB $30.00

Note: Due to the extremely large amount of data required to watch videos (on Netflix or YouTube), stream music, or download large files, we recommend doing these activities when you're connected to a Wi-Fi network.

Print this answer
How do I add Internet access to my phone?

To add Internet access to your phone through our Connect! service:

  1. Log in to My Account.
  2. Click "Change Text & Data Plan" in the box on the right.
  3. Select the Text & Data plan that best fits your needs.
  4. Select "Messaging" and "Data (Web)" for the different phones on your plan. You can decide which phones receive each service. Turning off one of the services for a selected phone, or for all phones, does not affect the price of the plan.
  5. Click "Submit."
Print this answer
How do I access the Internet from my cell phone?

Many phones have an Internet icon on the home screen that looks like a globe. Just tap it once with your finger and you're on your way. If you have a flip phone, navigate through the menu options to launch the web. Still unsure? We have videos that'll quickly walk you through the process.

View a video on accessing the Internet on your phone.

Note: Due to the extremely large amount of data required to watch videos (on Netflix or YouTube), stream music, or download large files, we recommend doing these activities when you're connected to a Wi-Fi network.

Print this answer
How do I use Usage Alerts to manage my usage?

You can eliminate the worry and surprise of big cell phone bills due to overages. Just set up Usage Alerts to inform you when your usage approaches your plan’s minutes. Then you can decide if you need to upgrade your plan or reduce your usage. It’s easy to set up and it’s completely free.

  1. Log in to My Account
  2. Click “Manage Usage Alerts Settings.
  3. Choose your alert type(s):
    • Email
    • Text message
  4. Choose when you want to be alerted:
    • 75% of your included minutes, text messages or wireless web usage.
    • 100%
    • 125%
    • 150%
  5. Click “Save Changes.

That’s all there is to it. The alerts are free — we won’t even charge you for the text messages. Not only that, unlike other cell phone companies, we let you change your plan retroactively to the start of your current bill period so you can get the best possible pricing.

Print this answer
How do I get free ringtones for my phone?

If you have Consumer Cellular wireless web service enabled, you can browse to just about any web site. There are a number of sites that offer free ringtones. Just be careful — some sites want you to sign up for a service to get free ringtones.

You can also purchase ringtones, wallpapers and games directly from your Consumer Cellular account. Just log in to My Account and click "Content Store" in the Purchase Content section on the right. If you need additional assistance, please give us a call at 1-888-345-5509.

Print this answer
I have a non-Consumer Cellular phone. How do I set up messaging and web access?

If you are using your own phone with your Consumer Cellular plan, you can sign up for one of our Text & Data plans for messaging and web browsing:

  1. Sign up for the Connect! service:
    1. Log in to My Account.
    2. Click "Change Text & Data Plan" in the box on the right.
    3. Select the Connect! plan that best fits your needs.
    4. Select “Messaging” and "Data (Web)" for the different phones on your plan. You can decide which phones receive each service. Turning off one of the services for a selected phone, or for all phones, does not affect the price of the plan.
    5. Click "Submit."
  2. Configure your phone to work with the Connect! service. Each phone is different, so you will need to refer to your phone's user manual to find out how to change the following settings:
Service Name MMS Web
Proxy Address proxy.mvno.ccmobileweb.com <blank>
Proxy Port 80 <blank>
Proxy Push Disabled Enabled
Authentication Type Secure Secure
Username (CSD/GPRS) <blank> <blank>
Password (CSD/GPRS) <blank> <blank>
GPRS access point att.mvno att.mvno
Homepage http://mmsc.cingular.com http://mmsc.cingular.com

As an alternative, for many phone models, we are able to remotely configure your phone to our data service. Contact a customer service agent with the IMEI number (serial number) of your non-Consumer Cellular phone to receive the settings via free text message. If your cell phone is not remotely configurable, we often have instructions specific to your model of cell phone. We can instruct you over a phone call or we can provide these instructions to you via email.

Other notes:
  1. Our Connect! service is a great deal for casual data use. However we do not offer unlimited plans for heavy data use, such as watching videos or listening to streaming audio.
  2. Please understand that, while our Customer Service representatives do everything they can to help solve customers' problems, we can’t guarantee every cell phone model can be configured with our data service.
  3. Many phones that are compatible with our service will allow you to modify the settings and begin using our picture messaging and web service. However, there are some phones that will not work. If you have difficulties we can help you select one of our affordable data capable phones that will arrive fully programmed.
Print this answer

Call 1-888-345-5509

Visit us in Stores   |   See our Store Locator

Our customers speak:

"Thank you so much for your speedy and professional assistance! I am very satisfied with Consumer Cellular service, and will do my best to spread the good word about you!" — Linda G.

Read More

About Consumer Cellular

Overview

Careers

Press Room


Copyright © 2014 Consumer Cellular, Inc. All rights reserved. Learn more at 1-888-345-5509.
All other products are trademarked by their respective manufacturers.

Site Map   |   Privacy and Security   |   Terms and Conditions