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Helpful answers to frequently asked questions.

If you have questions about your phone or service, you can use our support tool to find your answer. Or just give us a call — we're here to help.

FAQ Answers

Selected Subtopic: Basic Usage

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How do I turn my cell phone on/off?

To turn your phone on or off, press and hold down the red key (above the 3) for 3-5 seconds.

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How do I make a call?

To make a call:

  1. Power your phone on (press the red key above the 3).
  2. Wait for "My Network" to show on the display.
  3. Dial the number (including the area code).
  4. Press the green key above the 1.
    Keep in mind that there is no dial tone with cell phone service.

Visit our videos page to see video instructions on making and receiving calls.

If you have difficulty making a call, contact our Customer Support team at 1-888-345-5509. It is best to call from a land line phone with your cell phone at hand, so that we can troubleshoot your problem together.

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How do I use Usage Alerts to manage my usage?

You can eliminate the worry and surprise of big cell phone bills due to overages. Just set up Usage Alerts to inform you when your usage approaches your plan’s minutes. Then you can decide if you need to upgrade your plan or reduce your usage. It’s easy to set up and it’s completely free.

  1. Log in to My Account
  2. Click “Manage Usage Alerts Settings.
  3. Choose your alert type(s):
    • Email
    • Text message
  4. Choose when you want to be alerted:
    • 75% of your included minutes, text messages or wireless web usage.
    • 100%
    • 125%
    • 150%
  5. Click “Save Changes.

That’s all there is to it. The alerts are free — we won’t even charge you for the text messages. Not only that, unlike other cell phone companies, we let you change your plan retroactively to the start of your current bill period so you can get the best possible pricing.

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How do I charge my phone's battery?

To charge the battery, plug the home or car charger cord into the phone, and plug the charger into an outlet. You can charge the phone any time — while it is turned on or off, or even while you are using it. It takes about 4-5 hours to fully charge the battery.

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How do I lock and unlock the keypad?

Every phone is different — for specific instructions on locking and unlocking the keypad, download your phone's manual from the Phone Manuals page.

In general, to set your phone so it automatically locks the keypad after 30 seconds of non-use:
  1. Press the Menu key.
  2. Select "Settings."
  3. Select "Phone" or "Phone settings" (check your manual for specifics).
  4. Select "Key guard setting" or "Automatic keyguard."
  5. Select "On" to turn on the automatic keyguard.
  6. Enter the amount of time for the delay. Thirty seconds is most common.
  7. Press "OK."
To unlock the keypad:
  1. Press "Unlock" (check your manual for specifics).
  2. Immediately press * (star). You need to press the keys fairly quickly to unlock the keypad.
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What is the PIN for the phone, and should I lock the phone?

The PIN is a security feature built into the phone by the manufacturer. It is used to lock the phone when it is first turned on. We do not recommend locking the phone. If you feel it necessary to use the lock feature, please call our Customer Support team at 1-888-345-5509 so we can walk you through the process of locking your phone.

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How do I restore the factory settings?
Every phone is different — for specific instructions on restoring the factory settings, download your phone's manual from the Phone Manuals page.

These are the general instructions for restoring the factory settings:
  1. Press the Menu key from your main screen.
  2. Select "Settings."
  3. Select "Restore settings" or "Restore factory settings" (check your manual for specifics).
  4. The screen will ask for a security code. Type in 12345 and press "OK."
  5. The screen will display "Reset settings." Press "OK" (check your manual for specifics).
  6. To go back to the main screen, press the red key once (the red key is located above the 3).
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How do I use the Doro Emergency Call feature?

Our Doro phones come with an emergency “SOS” button on the back of the phone. This feature is designed to make it easy for you to alert family and friends when you need help. Think of it as a form of speed dial.

WARNING: The DORO PhoneEasy “SOS” button does not replace the emergency 911 system. If you are in an emergency, always call 911 first.

When would you use this PhoneEasy SOS feature? You might want to contact a relative or friend if you fall down, get lost, need medication, or have an accident.

View a video on using the Emergency Call feature of your Doro phone.

Activate the emergency call function.
  1. Select Menu by pressing the left soft key (white line).
  2. Scroll up or down until you reach Settings and press OK.
  3. Scroll down and select Emergency and press OK.
  4. Select Activation and press OK.
  5. Scroll down and select On Normal (3) to enable your Emergency call list and press OK.
Create your list of emergency numbers.

Your Numbers List is the list of numbers that will be called when you have an Emergency and you press the SOS button. Your phone will call the number in your Emergency numbers call list.

  1. Press Menu, scroll to Settings and press OK.
  2. Scroll through the list and select Emergency and press OK.
  3. Scroll down and select Set Number and press OK.
  4. Press Add to add the emergency contact number. You have a few options:
    • Select Phonebook and add a contact from the phonebook.
    • Press Manual and the down arrow key. Then enter the phone number and press Save.
Make an emergency call.
  1. Press and hold the Emergency Call button on the back of the phone for 3 seconds (or press it three times within 1 second).
  2. Your phone will dial the number on the list.
Tips on emergency calls.
  • Be very careful about including numbers with automatic answering in your call list. The alarm sequence stops once the call is answered, even if by an answering machine.
  • Also, your cell phone emergency number should never be your only emergency contact process.
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My phone keeps turning off or going blank.

When not in use, your cell phone is designed to conserve battery life by dimming the display screen. This is called Standby Mode. Although the display is dark, the phone is still on and ready to use.

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