Helpful answers to frequently asked questions.
If you have questions about your phone or service, you can use our support tool to find your answer. Or just give us a call — we're here to help.
Click a link to see your answer:
In many cases, yes, you can use your own phone with your Consumer Cellular plan. To be compatible with our service, your phone should be a phone previously used with AT&T, or an unlocked GSM phone:
If you currently have Consumer Cellular service, you can simply insert your SIM card into the new phone. If you need to start service, call our Customer Service team and they will open an account and send you a free SIM card to use.
If you are using your own phone with your Consumer Cellular plan, you can sign up for one of our Text & Data plans for messaging and web browsing:
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As an alternative, for many phone models, we are able to remotely configure your phone to our data service. Contact a customer service agent with the IMEI number (serial number) of your non-Consumer Cellular phone to receive the settings via free text message. If your cell phone is not remotely configurable, we often have instructions specific to your model of cell phone. We can instruct you over a phone call or we can provide these instructions to you via email.Other notes:
The following instructions are for iPhone 3GS. If you have a newer model of iPhone, please feel free to call our customer service department at 888-345-5509 and we’ll be more than happy to assist you.
Updating Your Wireless web data settings
View images to help with these steps.
Step 1: Make sure your iPhone is connected to a WiFi network.
There’s a 2-step process involved in setting up 4G LTE on your Android smartphone. Before you get started, please be sure your phone is compatible with 4G LTE. You may need to consult your phone’s user manual to determine if your phone is 4G LTE capable.
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