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FAQs

Helpful answers to frequently asked questions.

If you have questions about your phone or service, you can use our support tool to find your answer. Or just give us a call — we're here to help.

FAQ Answers

Selected Subtopic: Non-Consumer Cellular Phones

Click a link to see your answer:

Can I use a non-Consumer Cellular phone with my Consumer Cellular plan?

In many cases, yes, you can use your own phone with your Consumer Cellular plan. To be compatible with our service, your phone should be a phone previously used with AT&T, or an unlocked GSM phone:

  • To use our web and messaging services, you will need to sign up for one of our Text & Data plans and configure your phone. See "I have a non-Consumer Cellular phone. How do I set up messaging and web access?"
  • Our Connect! service is a great deal for casual data use. However we do not offer unlimited plans for heavy data use, such as watching videos or listening to streaming audio.
  • Please understand that, while our Customer Service representatives do everything they can to help solve customers' problems, we can’t guarantee every cell phone model can be configured with our data service.

If you currently have Consumer Cellular service, you can simply insert your SIM card into the new phone. If you need to start service, call our Customer Service team and they will open an account and send you a free SIM card to use.

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I have a non-Consumer Cellular phone. How do I set up messaging and web access?

If you are using your own phone with your Consumer Cellular plan, you can sign up for one of our Text & Data plans for messaging and web browsing:

  1. Sign up for the Connect! service:
    1. Log in to My Account.
    2. Click "Change Text & Data Plan" in the box on the right.
    3. Select the Connect! plan that best fits your needs.
    4. Select “Messaging” and "Data (Web)" for the different phones on your plan. You can decide which phones receive each service. Turning off one of the services for a selected phone, or for all phones, does not affect the price of the plan.
    5. Click "Submit."
  2. Configure your phone to work with the Connect! service. Each phone is different, so you will need to refer to your phone's user manual to find out how to change the following settings:
Service Name MMS Web
Proxy Address proxy.mvno.ccmobileweb.com <blank>
Proxy Port 80 <blank>
Proxy Push Disabled Enabled
Authentication Type Secure Secure
Username (CSD/GPRS) <blank> <blank>
Password (CSD/GPRS) <blank> <blank>
GPRS access point att.mvno att.mvno
Homepage http://mmsc.cingular.com http://mmsc.cingular.com

As an alternative, for many phone models, we are able to remotely configure your phone to our data service. Contact a customer service agent with the IMEI number (serial number) of your non-Consumer Cellular phone to receive the settings via free text message. If your cell phone is not remotely configurable, we often have instructions specific to your model of cell phone. We can instruct you over a phone call or we can provide these instructions to you via email.

Other notes:
  1. Our Connect! service is a great deal for casual data use. However we do not offer unlimited plans for heavy data use, such as watching videos or listening to streaming audio.
  2. Please understand that, while our Customer Service representatives do everything they can to help solve customers' problems, we can’t guarantee every cell phone model can be configured with our data service.
  3. Many phones that are compatible with our service will allow you to modify the settings and begin using our picture messaging and web service. However, there are some phones that will not work. If you have difficulties we can help you select one of our affordable data capable phones that will arrive fully programmed.
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How do I set up Data for my iPhone?

The following instructions are for iPhone 3GS. If you have a newer model of iPhone, please feel free to call our customer service department at 888-345-5509 and we’ll be more than happy to assist you.

Updating Your Wireless web data settings

  1. Make sure your iPhone is connected to a WiFi network.
    1. Go into Settings menu.
    2. Select Wi-Fi.
    3. Make sure Wi-Fi selector is set to On.
    4. Choose a Wi-Fi network and enter the password (if needed).
  2. Open the Safari web browser on your iPhone, enter www.consumercellular.com/iphoneapn in the navigation bar and press GO.
  3. The Consumer Cellular Install Profile window will open. Press the Install button. A warning message will open. Confirm the change by pressing Install Now.
  4. The top of the screen will now say Profile Installed. Click Done (in the top right corner) and your data settings have been updated. You are now able to use your wireless web services while on the Consumer Cellular network.

View images to help with these steps.

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I have a non-Consumer Cellular Android Smartphone. How can I enable 4G LTE on my phone?

There’s a 2-step process involved in setting up 4G LTE on your Android smartphone. Before you get started, please be sure your phone is compatible with 4G LTE. You may need to consult your phone’s user manual to determine if your phone is 4G LTE capable.

  1. Configure your phone to work with Consumer Cellular’s 4G LTE network. Each phone is different, so you will need to refer to your phone's user manual to find out how to change the following settings:
    Proxy address <blank>
    Proxy port <blank>
    Proxy push Enabled
    Authentication type Secure
    User Name <blank>
    Password <blank>
    APN ccdata
    MMSC http://mmsc.mobile.att.net
    MMS Proxy proxy.mobile.att.net
    MMS Port 80
    Authentication Type <blank>
    APN Type default, mms, supl
    DNS Assignment Network Assigned
  2. When you’ve completed the steps above, please be sure to call our customer service department at 888-345-5509, as we’ll need to alter your account accordingly.

Other notes:

  1. Our Connect! service is a great deal for casual data use. However we do not offer unlimited plans for heavy data use, such as watching videos or listening to streaming audio.
  2. Please understand that, while our Customer Service representatives do everything they can to help solve customers' problems, we can’t guarantee every cell phone model can be configured with our data service.
  3. Many phones that are compatible with our service will allow you to modify the settings and begin using our picture messaging and web service. However, there are some phones that will not work. If you have difficulties we can help you select one of our affordable data capable phones that will arrive fully programmed.
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