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FAQs

Helpful answers to frequently asked questions.

If you have questions about your phone or service, you can use our support tool to find your answer. Or just give us a call — we're here to help.

FAQ Answers

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What if I’m experiencing problems with my Consumer Cellular service?

Please call Consumer Cellular Customer Service at 1-888-345-5509. Our representatives will be happy to help you. In fact, we're known for our friendly, helpful service.

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What if there is still a problem with my service?

Our highly trained Customer Service representatives are able to resolve most issues. If you have already contacted a Customer Service representative and want to speak to a Customer Service supervisor, please call 1-888-345-5509 and ask to speak to a supervisor. If you are still unsatisfied with the resolution Consumer Cellular is offering for the problem you are experiencing, you can contact AARP or the Better Business Bureau who will informally try to help us reach an agreement. You can reach AARP Member Support at 1-888-687-2277. The Better Business Bureau has an online form to complete. If you want to contact a government agency, you can contact the FCC, which oversees the wireless industry, at 1-888-225-5322 or online at http://esupport.fcc.gov/complaints.htm.

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What are the terms and conditions for my wireless service?

While you do not need to sign a long-term contract with Consumer Cellular, there are terms and conditions that govern the use of your wireless service. These can be viewed online here. A copy will also be included with your new phone.

Read all of the Terms and Conditions.

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