Simply Ask a Question or Browse by Topic to find answers to all your questions. Or just give us a call—we’re here to help. If you have questions about a particular cellphone model, check out our Videos & Manuals section below for detailed instructions about your specific phone.
No results found for your question.
My phone’s display reads “Unregistered SIM.”
The SIM card is a small chip located in the back of your phone. It is responsible for providing service and registering the phone to the signal towers. We have already placed the SIM card in the phone for you.
This message “Unregistered SIM” means your phone is not properly active in the cellular system. Please call Consumer Cellular’s Customer Support team at (888) 345-5509(888) 345-5509 or contact an agent using our online chat to report the problem so we can correct it.