Simply Ask a Question or Browse by Topic to find answers to all your questions. Or just give us a call—we’re here to help. If you have questions about a particular cellphone model, check out our Videos & Manuals section below for detailed instructions about your specific phone.
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What if I need to cancel service?
With our 100% Risk-Free Guarantee, you can cancel your service and return your phone within 30 days (data use is limited to 500MB) of activation of your service and pay nothing. We’ll even send you a mailing label so you can ship the phone back for free. Once your phone is received, you can expect a credit to post to your credit card account within 10 business days.
If you are outside of the 30 days or over 500MB of data, you can still cancel your service at any time. We will prorate your final invoice and send it to you in the next billing cycle.
If you are an AARP member, you receive an extended Risk-Free Guarantee of 45 days (data use also limited to 500MB.)