Support & FAQs

To create or edit an APN:

Please note, the location of the APN settings is dependent on the make and model of your phone. These are general directions that will apply to many phones, but the verbiage may vary. In general, APN settings are found by navigating to your Menu and these subsequent sections: Settings > Wireless and Networks > More > Mobile Networks > Access Point Names.

From Access Point Names, tap the “Menu” or “Options” button then “New APN”, “Create APN”, or a circle with + to add an APN.

As an alternative, for many phone models, we are able to remotely configure your phone to our data service. Contact a customer service agent with the IMEI number (serial number) of your non-Consumer Cellular phone to receive the settings via free text message. If your cellphone is not remotely configurable, we often have instructions specific to your model of cellphone. We can instruct you over a phone call or we can provide these instructions to you via email.

Important notes!

• APN Type: Some phones have an “APN All Types” or “Internet + MMS” option to select or you can type “default,mms,agps,supl,fota” as the APN type to set this as all profiles. Use commas and do not use any spaces.
• Most Android phones have MMS and Web settings combined to be entered in one profile. If not, separate profiles will need to be created for data and MMS to both work.

After entering the APN settings above, you’ll need to complete the following steps:

• From the “Access Point Name” screen, verify the Consumer Cellular (CC) profile you just created is selected. If it hasn’t already been selected, simply tap the circle/radio button to select it.
• In order to verify the settings were entered correctly, you’ll need to disable Wi-Fi, and then power cycle your cellphone by turning it completely off for a few minutes.
• When you turn your cellphone back on, it’s possible that you’ll still see the old error message when you try to access the internet. If this happens, please click on the address bar and enter a different URL to see if you can access a different website. If you’re still in need of assistance, please feel free to contact us at (888) 345-5509(888) 345-5509.

If you have an Apple iPhone 4 or newer, manually entering data settings is not required, however you may need to take a couple of steps if data is not working automatically once the phone is activated on Consumer Cellular service. In order for cellular data to work on a non-Consumer Cellular Apple iPhone 4 or newer, follow these steps:

• The iPhone must have iOS 7 or above
• Connect the phone to Wi-Fi
• Check for a carrier profile update by navigating to Settings > General and About. If an update is available, a pop up will notify you to install it. Once this is done, turn off Wi-Fi, power the iPhone completely off then back on, and then test the data.

If you have an iPhone 4 or higher and data is not working after taking these steps, please contact customer service for assistance at (888) 345-5509(888) 345-5509.

If you have an Apple iPhone 3GS, data can be configured once the phone has been updated to iOS 5 or higher. These phones can then work for cellular data, however picture messaging cannot be configured. Follow these steps to configure data:
Connect to Wi-Fi, open the Safari browser, navigate to Here and click “install”.

Unfortunately, Apple iPhone 3G or older models cannot be configured for data other than that of the original carrier.

Other notes:

1. Our data plans offer a variety options for any type of wireless user, from light-use to unlimited. All of our data plans include unlimited texting.
2. Please understand that, while our Customer Service representatives do everything they can to help solve customers’ problems, we can’t guarantee every cellphone model can be configured with our data service.
3. Many phones that are compatible with our service will allow you to modify the settings and begin using our picture messaging and web service. However, there are some phones that will not work. If you have difficulties we can help you select one of our affordable data capable phones that will arrive fully programmed.
4. A non-consumer cellular phone must be fully unlocked in order for our data settings to be installed.

To create or edit an APN:

Please note, the location of the APN settings is dependent on the make and model of your phone. These are general directions that will apply to many phones, but the verbiage may vary. In general, APN settings are found by navigating to your Menu and these subsequent sections: Settings > Wireless and Networks > More > Mobile Networks > Access Point Names.

From Access Point Names, tap the “Menu” or “Options” button then “New APN”, “Create APN”, or a circle with + to add an APN.

After entering the above, if applicable, tap “Save” or tap the menu button then “Save”

Important notes!

• APN Type: Some phones have an “APN All Types” or “Internet + MMS” option to select or you can type “default,mms,agps,supl,fota” as the APN type to set this as all profiles. Use commas and do not use any spaces.
• Most Android phones have MMS and Web settings combined to be entered in one profile. If not, separate profiles will need to be created for data and MMS to both work.

After entering the APN settings above, you’ll need to complete the following steps:

• From the “Access Point Name” screen, verify the Consumer Cellular (CC) profile you just created is selected. If it hasn’t already been selected, simply tap the circle/radio button to select it.
• In order to verify the settings were entered correctly, you’ll need to disable Wi-Fi, and then power cycle your cellphone by turning it completely off for a few minutes.
• When you turn your cellphone back on, it’s possible that you’ll still see the old error message when you try to access the internet. If this happens, please click on the address bar and enter a different URL to see if you can access a different website. If you’re still in need of assistance, please feel free to contact us at (888) 345-5509(888) 345-5509.

Other notes:

1. Our Connect service is a great deal for casual data use. However we do not offer unlimited plans for heavy data use, such as watching videos or listening to streaming audio.
2. Please understand that, while our Customer Service representatives do everything they can to help solve customers’ problems, we can’t guarantee every cellphone model can be configured with our data service.
3. Many phones that are compatible with our service will allow you to modify the settings and begin using our picture messaging and web service. However, there are some phones that will not work. If you have difficulties we can help you select one of our affordable data capable phones that will arrive fully programmed.
4. A non-consumer cellular phone must be fully unlocked in order for our data settings to be installed.