Important Information About COVID-19 & Your Wireless Service


Updated April 1, 2020


The impact of COVID-19 on our customers and communities is changing rapidly, and we are monitoring developments closely. Our networks and support centers remain fully operational at this time, as we recognize the importance of your wireless service for staying connected to loved ones, vital information and emergency service providers.

Due to high call volumes, you may experience longer wait periods than usual when trying to reach our customer service team by phone or online chat. However, we are here for you and appreciate your patience as we work to field your questions and concerns during this difficult time. Representatives are available to assist you during the following hours: Monday–Friday, 6:00am to 5:00pm (PDT); Saturday and Sunday, 7:00am to 3:30pm (PDT).

Our Customers

We understand that this situation is having a financial impact on many of our customers. To that end, we are implementing the following steps through April 30, 2020:

  • We will not suspend an individual’s service due to non-payment. Payment for services are still due. However, this added grace period is intended to ensure you are not without service when you need it most.
  • All late fees will be waived for accounts that are not paid by their due date.

Yes. To ensure that our customers have the connectivity they need, we have more than doubled the amount of high-speed data included in our largest plan. Rather than 25GB of high-speed data, customers will receive up to 55GB for no additional charge.

Our support centers are fully operational. You may reach a representative by calling (888) 345-5509. We have temporarily changed our hours of operation to assure that representatives are available during the times our customers most need support. You may now reach us during the following hours: Monday–Friday, 6:00am to 5:00pm (PDT); Saturday and Sunday, 7:00am to 3:30pm (PDT). As we manage through new events and take the necessary steps to assure the ongoing protection of our employees, you may experience longer wait times than usual when trying to reach us by phone. We appreciate your patience.

Yes. We have agents available for online chat. Be aware that this option may also experience longer than normal wait periods. In addition, many general inquiries regarding billing, plans, and even troubleshooting most devices can be answered using our Frequently Asked Questions page or by viewing our step-by-step “How To” videos.

Yes. You can access your account online at any time by going here. You can pay your bill, check your usage, or even change your Talk or Connect plans using this method.

Our Service

Yes. Our network partners are fully operational at this time, and have teams working 24/7 to guarantee continued performance, even under times of heavier traffic.

Yes. To ensure that our customers have the connectivity they need, we have more than doubled the amount of high-speed data included in our largest plan. Rather than 25GB of high-speed data, customers will receive up to 55GB for no additional charge.

Our Employees

Many of our customers are among those most at risk from the impact of COVID-19. We recognize that it is vitally important to assure that they continue to have access to their wireless service.

We are making it a top priority to protect the health and safety of our employees. Our facilities are 100% U.S. based. Protocols and best practices have been implemented at all of them to assure that we are following the latest guidelines from federal, state, and local health authorities to safeguard against our employees contracting or spreading illness.