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Posted December 27, 2011

Social Media is Our Direct Link to You

By John Marick

If you’re too young to remember the profession of switchboard operator, you’ve probably seen these workers in action in older movies. Operators would insert phone plugs into jacks on a board, and when a call was active the board would “light up.” Computerized direct dialing made the role of switchboard operator largely obsolete. But that [Read this article]

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Posted December 6, 2011

Just Say No to Two-Year Contracts

By John Marick

During a presentation I made last September at the International Customer Service Association Conference the audience spontaneously applauded at a particular point. I had just mentioned how, unlike many wireless communication providers, Consumer Cellular does not require a contract. Bingo. Applause! It seems everybody likes the idea of no contract cell phone plans and nobody [Read this article]

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Five Stars “ I would just like to tell you how much I like your service. During "Sandy" your service was there for me and my 80+ parents. We didn't lose our service for 1 minute. I was without heat/electric for 14 days but at least I could contact my family and friends to make sure eveyone was OK.I tell everyone about your company. Thanks again for being there!!! ” • Shelley L.