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Can I see the phone before I buy it?

If you want to see a phone “in person” before you buy it:

• Go ahead and purchase the phone you think will work best. If you are not happy with it, just call us and we will exchange it for another model. We’ll even pay for the shipping.
• We have a 30 days/30 minutes guarantee for all our phones. If you are not satisfied within 30 days or 30 minutes of usage (whichever comes first), just cancel and pay nothing. No questions asked.

For a side-by-side comparison of all our phones, visit our phone comparison chart.

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What is the activation fee?

When you buy a phone from Consumer Cellular, there is an activation fee for each phone purchased. This subsidizes the process of activating and programming the phone through the system. Consumer Cellular pays this fee for customers at the time of purchase

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If I buy a new phone from Consumer Cellular, where do I pick it up?

There is no need to pick up your new phone—we will ship it to you for free. In addition, we can help you with almost any issue that might arise. Just call us at 1-888-345-5509.

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When do my minutes start over?

Your minutes start over each month—on the first day of your billing cycle. To find your billing cycle, see When is my billing statement due?

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What is your accreditation?

Consumer Cellular has been accredited by the Better Business Bureau since November 1999. Consumer Cellular’s BBB rating is A+.

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