Knowledgebase

Selected Subtopic

Click a link to see your answer:

Can we share minutes?

All phones on your plan share minutes. Simply choose the phone and the plan you want. Then add another phone for an additional $10.00 per month.

Print this answer

Do we have free mobile to mobile?

We do not provide free mobile-to-mobile calling and this is why—most plans with free mobile-to-mobile calling start around $40 per month and require a long term contract. They also don’t provide nearly as many anytime minutes as our plans. Our plans offer a lot more anytime minutes, so you don’t have to worry about whom you’re calling and what network they’re using.

Print this answer

Do my unused minutes roll over each month?

Our plans start over every month without rollover minutes. Most plans with rollover minutes start at $50 per month, require a two year contract and only provide about 400 anytime minutes for that price. Any additional minutes are charged at 40-45¢ per minute.

On the other hand, our plans provide generous anytime minutes, require no contracts and only charge 10-25¢ per minute for additional minutes.

Since we provide you with more anytime minutes each month, you're actually less likely to have overages with one of our plans than with a rollover plan. If you’re on a rollover plan and have accumulated more minutes than you can use, you're probably paying too much for your plan. We can save you money by switching to one of our plans.

Print this answer

How do I use Usage Alerts to manage my usage?

You can eliminate the worry and surprise of big cell phone bills due to overages. Just set up Usage Alerts to inform you when your usage approaches your plan’s minutes. Then you can decide if you need to upgrade your plan or reduce your usage. It’s easy to set up and it’s completely free.

1. Log in to My Account
2. Click “Manage Usage Alerts Settings.”
3. Choose your alert type(s):
   • Email
   • Text message
4. Choose when you want to be alerted:
   • 75% of your included minutes, text messages or wireless web usage.
   • 100%
   • 125%
   • 150%
5. Click “Save Changes.”

That’s all there is to it. The alerts are free—we won’t even charge you for the text messages. Not only that, unlike other cell phone companies, we let you change your plan retroactively to the start of your current bill period so you can get the best possible pricing.

Print this answer

How are minutes charged?

All cellular companies bill in full-minute increments. This means that a call for 1 minute and 10 seconds will appear on your billing statement as a 2-minute call. Calls are billed from when you press the green key (above the 1) until a few seconds after you hang up.

Print this answer

When do my minutes start over?

Your minutes start over each month—on the first day of your billing cycle. To find your billing cycle, see When is my billing statement due?

Print this answer

If I've gone over my plan minutes in a month, can I upgrade my plan?

You can upgrade your plan at any time:

1. Log in to My Account.
2. Click “View or Change Plan.”

Or call our Customer Support team at 1-888-345-5509.

Print this answer

If I sign up on a plan and don't use all the minutes, can I switch to a cheaper plan?

You can switch to a cheaper plan at any time:

1. Log in to My Account.
2. Click “View or Change Plan.”

Or call our Customer Support team at 1-888-345-5509.

Print this answer

How do I use Usage Alerts to manage my usage?

You can eliminate the worry and surprise of big cell phone bills due to overages. Just set up Usage Alerts to inform you when your usage approaches your plan’s minutes. Then you can decide if you need to upgrade your plan or reduce your usage. It’s easy to set up and it’s completely free.

1. Log in to My Account
2. Click “Manage Usage Alerts Settings.”
3. Choose your alert type(s):
   • Email
   • Text message
4. Choose when you want to be alerted:
   • 75% of your included minutes, text messages or wireless web usage.
   • 100%
   • 125%
   • 150%
5. Click “Save Changes.”

That’s all there is to it. The alerts are free—we won’t even charge you for the text messages. Not only that, unlike other cell phone companies, we let you change your plan retroactively to the start of your current bill period so you can get the best possible pricing.

Print this answer