Knowledgebase

Selected Subtopic

Click a link to see your answer:

How do I make a payment?

There are several ways to make your payment:

By check

• Mail your check to:

  Consumer Cellular
  P.O. Box 7175
  Pasadena, CA 91109-7175

By credit or debit card

• Phone: call 1-888-345-5509.
• Online: log in to My Account and click “Pay Your Bill.”
• AutoPay: set up automatic payments from a credit or debit card:
  1. Log in to My Account.
  2. Click “Edit Your Profile.”
  3. In the Account Information section, click “Edit.”
  4. In the Payment Type field, select “AutoPay.”

Note: If you are required to be on AutoPay and wish to change the credit or debit card you are using, please call Customer Service at 1-888-345-5509.

Print this answer

How do I log in to my account on the Consumer Cellular website?

To log in to your account:

1. Click My Account in the menu at the top of any page OR on the home page, click the “Log in to My Account” button in the main area.
2. Enter your account number.
3. Enter your cell phone number.
4. Enter the last four digits of your social security number.
5. Click “Log in.”

Once logged in, you can:

• Check your usage.
• View or change your plan.
• Change your account features (such as adding Wireless Web if you have a web-enabled phone).
• Pay your bill.

Print this answer

How long does it take to post a payment?

We post payments as soon as we receive them. You can check your balance online any time, just log in to My Account. Your account summary lists all payments received to date. Allow 8-10 days for a check to get through the mail. Credit card payments are posted the same day. If you need to pay your bill immediately, you can pay online using a credit card or call our automated payment system at 1-888-345-5509.

Print this answer