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How do I view my usage online?

You can easily view your usage and manage your account online:

1. Click the My Account in the menu at the top of any page OR on the home page, click the “Log in to My Account” button in the main area.
2. Enter your account number.
3. Enter your cell phone number.
4. Enter the last four digits of your Social Security number.
5. Click “Log in.”

The Account Overview page displays your Account Usage so you can see how many minutes you’ve used, as well as text messaging and Wireless Web. This information is updated hourly with all the information we have available. Most usage records are received within 24 to 48 hours. However, it can take two to five days and sometimes longer for all usage records to be available.

You can set up automated Usage Alerts to track your usage. We’ll let you know whenever you approach your plan’s included minutes. Click “Manage Usage Alert Settings.”

If you find you are using more minutes than you thought, you can easily change to a different plan. Click “Plans & Usage,” then click “Change Plan.” Note: Due to the extremely large amount of data required to watch videos (on Netflix or YouTube), stream music, or download large files, these activities are not recommended with our data service plans.

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Am I billed for incoming calls?

Cell phone plans are measured in minutes, and both incoming and outgoing calls use minutes. You are billed only if you answer the call, so if you don't recognize the number of the person calling, don't answer.

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How are minutes charged?

All cellular companies bill in full-minute increments. This means that a call for 1 minute and 10 seconds will appear on your billing statement as a 2-minute call. Calls are billed from when you press the green key (above the 1) until a few seconds after you hang up.

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When do my minutes start over?

Your minutes start over each month—on the first day of your billing cycle. To find your billing cycle, see When is my billing statement due?

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Is it free to call 800 numbers?

You are not charged a long-distance fee for calling an 800 number; however, you are still using minutes on your plan.

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If I've gone over my plan minutes in a month, can I upgrade my plan?

You can upgrade your plan at any time:

1. Log in to My Account.
2. Click “View or Change Plan.”

Or call our Customer Support team at 1-888-345-5509.

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If I sign up on a plan and don't use all the minutes, can I switch to a cheaper plan?

You can switch to a cheaper plan at any time:

1. Log in to My Account.
2. Click “View or Change Plan.”

Or call our Customer Support team at 1-888-345-5509.

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How do I stop unwanted text messages?

To stop unwanted messages, you can remove Messaging from your phone:

1. Login to My Account.
2. Click “Change Services.” in the box on the right.
3. Scroll down to the “Allowing Messaging and Data (Web) Usage” section and uncheck “Messaging” for phone(s) that you don't want to receive text messages.
4. Click “Change Your Services”.

Please understand that even if you remove Messaging from your phone, your phone may still be able to receive text messages simply by being connected to the cell phone network. We currently have no way of completely disabling the phone’s ability to receive text messages because the cell phone system uses the same method to send necessary service-related downloads and information to your phone. If you continue to have problems, our only other option is to issue you a new cell phone number.

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