Knowledgebase

Selected Subtopic

Click a link to see your answer:

What do "roaming" and "long distance" mean?

“Roaming” refers to where you physically are when placing a call. “Long distance” refers to the area code you are calling.

• Roaming. On Consumer Cellular plans, there are no roaming charges, no matter where you are in the U.S.
• Long distance. On Consumer Cellular plans, there are no long-distance charges for any calls within the U.S. Just like local calls, long distance calls simply use minutes from your plan.

Note: If you travel outside the U.S., your phone should not work (this includes cruise ship travel). If it does, you should plan on paying at least $1-3 per minute. To make matters worse, if your phone rings, you are billed—even if you don’t answer it. Our advice is to leave your phone at home.

Print this answer

How do I stop unwanted text messages?

To stop unwanted messages, you can remove Messaging from your account:

1. Login to My Account.
2. Click “Change Services.” in the box on the right.
3. Uncheck “Messaging” from all phones on your account.
4. Click “Submit.”

Please understand that even if you remove Messaging from your account, your phone may still be able to receive text messages simply by being connected to the cell phone network. We currently have no way of completely disabling the phone’s ability to receive text messages because the cell phone system uses the same method to send necessary service-related downloads and information to your phone. If you continue to have problems, our only other option is to issue you a new cell phone number.

Print this answer