I look outside and I see signs of spring and I am reminded of my annual spring cleaning ritual. More specifically, I’m thinking of “decluttering” or making things simpler as I head into summer. With that goal in mind, I did an Internet search on the words “removing clutter in your life” to get some tips and within seconds received 365,000 responses. Wow! That’s a lot of information to sort through.
Here at Consumer Cellular we are always looking at introducing new services to help simplify life for our customers. Case in point, we recently rolled out Usage Alerts, a free service that will automatically notify you whenever you exceed — or get close to exceeding — your voice, messaging or data plan. At any time you may upgrade your current plan or switch to a lower plan, as circumstances dictate. And there’s never any penalty for changing your plan. Usage Alerts are designed to take the anxiety out of your cell phone usage.
In this issue, we’re featuring two of our lesser known ways of reducing clutter and keeping things simple: Email Billing and AutoPay. Our Feature Focus article discusses these two programs in greater detail and I encourage you to read the article. After reading, let us know if you want to participate in these time-saving and tree-saving programs and we’ll get you started. Or, you can refer to the step-by-step instructions later in this issue and make the change yourself.
It was the famous writer, naturalist, philosopher and transcendentalist Henry David Thoreau who once reminded us to: “Simplify. Simplify.” It’s never easy — and few of us can abandon everything to live near a small pond — but it’s still useful advice. And words we take to heart, every day — not just during the spring.
For more comments and industry insights from John, read his latest blog.
As a Data Analyst on contract to Dell, Inc., Rae Wooten of Pflugerville, Texas often finds herself doing intense, heads-down analytical work inside of four walls. But whenever she gets the chance, she’s outside riding one of her horses and enjoying the sense of freedom that comes from not being so tied down.
This same love of freedom is what first drew her to Consumer Cellular.
“I brag about Consumer Cellular all the time to my friends,” said Rae. “I ask them why they want to be tied up in a contract? If you lose your job or have a financial crisis a contract just adds to the problem. It’s a double-whammy. If you can't pay the bill, you get cancelled AND then nailed for an early termination fee.”
A 15-year cell phone user, Rae truly appreciates not having to worry about a contract — since Consumer Cellular does not require them — and enjoys paying only for what she uses. Plus, unlike previous plans with other providers, she’s never penalized whenever she adjusts her plan to fit her changing usage needs, which gives her even more freedom and helps her to avoid unnecessary overage charges.
Rae started her Consumer Cellular service in August 2009 and has been enjoying every minute of it. Customer service and cell phone reception have been fantastic. However, she wasn’t so lucky with a previous company. “We had service from another vendor at one time that was impractical, to say the least. To accept or make a cellular call while we were at home we had to go outside in the yard — regardless of the weather,” recalled Rae.
There are actually three Customer Stars in Rae’s household these days. Her husband of 31 years, Dan, works as a park manager and carries a new Doro flip phone, which he uses as his business phone. He loves the Doro because he often works around loud equipment and, with his previous cell phone, used to miss calls. Not any more. And their adult daughter, who is studying to be a Veterinary Technician, uses one of their Consumer Cellular phones through the Family Share Plan.
When not analyzing data or riding horses, Rae spends her free time beading, crafting and reading, as well as keeping in touch with her mother and brother in Oregon, as well as her step-daughters and other family members in California. In addition to her horses, Rae has two German Shepherd dogs and three cats, all of which make sure she’s kept very busy, even in her spare time.
Click the video link to hear Rae talk about her Consumer Cellular experience.
Name: Mike C.
Role: Lead Representative
Start Date: August 2004
Hobby: Watching movies
Favorite Book: This Present Darkness by Frank E. Peretti
Favorite Movie: It's a tie between Taken and Enemy of the State.
Best Meal Ever: Fajitas (Yummy!)
Best Vacation: Disneyland, of course. How can you top the Magic Kingdom?
What you love most about living in Oregon: I grew up around Mt. Hood and as a kid loved the clean air and getting buried in snow every winter.
Favorite quote, saying or fortune cookie message: "Behind every successful man, there's a surprised Mother-in-Law!"
Consumer Cellular Opens Phoenix Customer Support Site
We’re very pleased to announce the opening of a new Customer Support site, located in Phoenix, Arizona. This expansion will enable us to continue meeting your support needs. We’re staffing our Phoenix site with the same kind of talented, friendly, easy-to-talk-to people that you’ve come to rely on. Support calls will be shared by both sites, seamlessly, and our Customer Support phone number will remain the same at 1-888-345-5509. Don’t be shy, give us a call.
Best Time Ever to Buy a Doro PhoneEasy
We just reduced prices for our Doro® PhoneEasy phones by $10 each. The Doro PhoneEasy 345 is now available for $30 and the Doro PhoneEasy 410 can be purchased for $40.
“Whenever Consumer Cellular has an opportunity to cut costs, we immediately pass that savings on to our customers,” said John Marick, CEO of Consumer Cellular. “The Doro PhoneEasy models have been great additions to our phone lineup, and we are proud to be able to offer them at further discount, providing consumers with the most affordable, easy-to-use and contract-free phone on the market.”
Both devices are available in white and black and feature SOS buttons for quick dialing in case of an emergency, in addition to being hearing-aid compatible.
Learn more about the Doro phones.
Email Billing and AutoPay
Tired of getting bills in the mail? Do you sometimes forget when it’s time to pay your cell phone bill? Would you like to simplify your personal bookkeeping? Well, we have an answer. Actually, we have two answers: Email Billing and AutoPay.
Our Email Billing option is great for you and the environment, too! With electronic invoicing, you’ll receive your monthly invoice, complete with full call detail, via email as a PDF document as soon as it is generated. No more waiting for your invoice to arrive. Our electronic invoices are timely, easy to view, and can be saved to your computer for your personal record keeping. And best of all, it’s good for the environment.
Likewise, our AutoPay program reduces paper and is more efficient, saving you time and worry. With AutoPay, we automatically charge your debit or credit card on the due date, so you don’t have to fuss with writing us a monthly check, mailing the payment or risk having to pay late fees. AutoPay is a safe, secure, no-nonsense payment process.
Not ready to commit to our monthly AutoPay service but still want to take advantage of the benefits of electronic payments? We’ve got you covered. You may pay your invoices online at www.ConsumerCellular.com. Your online payment will be posted as soon as it’s processed.
With Email Billing and AutoPay, you can simplify your accounting demands and take one small step toward saving the environment. That’s a pretty good one-two punch, especially since both options are FREE! To find out more, visit the My Account at www.ConsumerCellular.com or call 1-800-686-4460.
In each issue we ask our Support team to recommend — and answer — a commonly asked question about our products or services.
I’m currently receiving my cell phone bill in the mail each month, and I send in a check. I’d rather take care of my billing online from now on. What’s the best way to do that?
You can choose whether to receive your billing statements by mail or by email, as well as whether to pay by check, electronically, or have your payment automatically deducted from a credit or debit account. Whichever processes you choose, it’s quick and easy to change your billing and payment settings at any time. Once you make the change, your next billing statement will be sent to you by the chosen method and your payment will be made as desired.
To change your billing or payment process, follow these steps:
- Go to www.ConsumerCellular.com.
- Log in to My Account and choose Billing.
- Click on Account Information to edit the content.
- To receive your bill electronically as a PDF document, choose “Email Billing” as your Billing Type.
- To have your cell phone payment made automatically, choose “AutoPay” as your Payment Type. Follow the prompts for payment details.
- When done, click the Submit button to activate the changes. Your next billing statement (and payment) will be by the method you selected.
The result of doing more of your transactions online is less paper used, more trees saved, and a simpler, cleaner accounting process for both you and Consumer Cellular.
For more quick answers to your questions, visit our Customer Support page.
Put $10 in Your Pocket! That's what you'll do every time you refer someone who signs up with Consumer Cellular. And they'll be happy, too. Not only will they get cell service at great rates, they'll also get a $10 credit on their first bill. Each $10 credit is our way of saying "Thank You!" for telling friends and family about Consumer Cellular.
Spread the word and share the wealth. Email a friend now.