In each issue we ask our Support team to recommend—and answer—a commonly asked question about our products or services.

A: You can easily view your usage and manage your account online:

1. Log in to My Account. (www.consumercellular/myaccount)

2. Enter your account number.

3. Enter your cell phone number.

4. Enter the last four digits of your
Social Security number and click
“Log in.”

The Account Overview page displays your Account Usage so you can see how many minutes you’ve used, as well as text messaging and Wireless Web. In most cases this information is updated hourly, but some call information may take longer to update.

Remember, you can upgrade your plan at any time and add minutes. While logged in, simply click “View or Change Plan.” And if you are not by a computer, just dial 1-888-373-1777 from your cell phone to hear how many minutes you’ve used. It’s always a free call.

For more quick answers to your questions, go to:
www.consumercellular.com
/Support/Knowledgebase

Family Share Plan

We’re often asked if family members can share minutes with each other. The answer, of course, is of course. And sharing your plan with other family members couldn’t be easier.

Our simple and very affordable Family Share plan lets you share free minutes or messages across all the phones tied to your account. For only $10 a month per line, you can add additional family members to your plan. And you can make this change at any time. Just log in to My Account and change your plan or call our Customer Support team at 1-888-446-6133 for assistance.

Adding the share plan to your account is a simple process: you decide how many lines you need and pick a phone for each. That’s pretty much it. Presto chango. Before you know it, you’re sharing minutes.

And remember, if your situation changes and you no longer need to share, you can always change your plan back at anytime—without penalty or change fees. Unlike most cell phone providers that lock you into a long term contract, at Consumer Cellular we like to keep it simple and flexible. We know things happen, life changes, and we never penalize you for it. Truth be told, we like to think when you join one of our plans, you join our family as well.

We’re in the AARP Annual Report!

Lifted from the AARP Annual Report:
“Consumer Cellular emerged as the company most willing to shake up the status quo by making available plans to AARP members with month-to-month contracts, no early-termination fees, a free-phone option, and round-the-clock customer service – with real people at the other end of the phone.”

Thanks, AARP! We’ll continue to shake up the status quo and work hard every day to earn your faith, trust, and support.

Inc. Magazine Picks Consumer Cellular

We are very pleased to announce that Consumer Cellular was recently honored as the 1,149 fastest growing private business in the nation by Inc. Magazine for its annual list of America's Fastest-Growing Private Companies.

Just how fast are we growing? We increased our business by 276 percent, which is more than eight times the industry benchmark and nearly double that of the median company listed on the Inc. 5,000 list. And why are we experiencing so much growth, especially at a time when most companies are losing business? It’s a testament to more and more consumers discovering our incredible value: affordable phones, flexible plans, amazing customer service, and more.

The good news for customers is this sustained growth enables us to offer even more products and even better service, despite a recessed economy. So stay tuned for upcoming product announcements and special offers.

We know we couldn’t grow without the continued support and referrals of so many loyal customers, not to mention a talented, friendly staff backing us up. Thank you, customers and employees, one and all for helping us to achieve this milestone!

To view the press release, click here.